At Outback Equipment, we strive to ensure every order is fulfilled accurately and promptly. However, we understand that mistakes can happen, and receiving an incorrect item can be frustrating. We're here to help you resolve the issue as quickly as possible.
Steps to Follow When You Receive an Incorrect Item
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Stay Calm and Check the Order Details:
- Review your order confirmation email or receipt to verify the items you ordered.
- Compare the received items with your order details to identify any discrepancies.
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Document the Incorrect Item:
- Take clear pictures of the incorrect item(s) you received.
- Ensure the pictures include any identifying stickers, labels, or part numbers on the items. This information is crucial for us to assess the situation accurately.
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Contact Our Customer Service Team:
- Reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website's contact form.
- Provide a detailed description of the issue along with the pictures of the incorrect items.
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Assessment and Resolution:
- Once we receive your information, our team will assess the situation to determine the best course of action.
- We will keep you informed throughout the process and work diligently to resolve the issue swiftly.
Our Commitment to You
We apologise for any inconvenience this may have caused. We understand how important it is to receive the correct parts, especially when you are eager to complete a project. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your patience and understanding. If you have any questions or need further assistance, please do not hesitate to contact us.