If you find that an item is missing from your order, we apologise for the inconvenience and are here to help resolve the issue quickly. Follow these steps:
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Check Your Shipment Confirmation:
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Review the shipment confirmation email you received to ensure that all items were included in the same shipment. Sometimes, items may be shipped separately.
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Verify Packaging:
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Double-check the packaging to ensure that smaller items weren't overlooked or hidden within the packing material.
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Contact Our Customer Service Team:
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If you’ve confirmed that an item is missing, reach out to our customer service team with the following information:
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Your order number
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The missing item(s)
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Review and Resolution:
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Our team will review your order and shipping details to verify the missing item.
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We will then get back to you with the next steps, which may include:
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Sending the missing item
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Issuing a refund if the item is no longer available
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Prompt Resolution:
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We aim to resolve missing item issues as quickly as possible. Your satisfaction is our priority.
Thank you for your understanding and patience. If you have any further questions or need assistance, please don't hesitate to reach out.