We're sorry to hear that your order arrived damaged. We understand how frustrating this can be and we're here to help. Follow these steps to resolve the issue quickly:
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1. Document the Damage:
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Take clear photos of the damaged item(s) and the packaging it arrived in. This will help us assess the situation and process your claim more efficiently.
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2. Contact Our Customer Service Team:
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Reach out to us as soon as possible with the following information:
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Your order number
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A description of the damage
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Photos of the damaged item(s) and packaging
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3. Review and Resolution:
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Our customer service team will review your claim and the provided photos.
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We will then get back to you with the next steps, which may include:
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Sending a replacement item
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Arranging a return of the damaged item
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Issuing a refund if a replacement is not possible
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4. Return Instructions (if applicable):
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If we need you to return the damaged item, our team will provide detailed instructions on how to do so.
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5. Keep All Packaging:
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Hold onto the original packaging until the issue is resolved, as it may be needed for the return process or for the carrier’s damage claim.
We aim to resolve all damage claims as quickly as possible to ensure your satisfaction. Thank you for your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out.