In transit damage:
We understand sometimes it happens and we apologise for the inconvenience. If you receive a damaged item, you should take photos showing the damage, including any damaged packaging, and send them to us at service@outbackequipment.com.au. We need to know within 5 business days, from the time of delivery so that we can initiate a claim with the freight carrier. We may not be able to assist if advised after this time.
NOTE: We are unable to accept returned items that have been damaged in transit, if they have then been used or fitted.
Product fault:
If a product has a fault, please contact us as soon as possible. There are multiple courses of action for resolution taking into account your rights under Australian Consumer Law. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer.
Any repairs that may need to be carried out will be done so by the manufacturer and not by Outback Equipment. If a repair cannot be made, then Outback Equipment will liaise with the manufacturer to have the item replaced or a refund will be offered.
Note: Goods are only warranted for defects in manufacturing, and this does not extend to fitting or assembly damage. Goods should be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or modified.