Exchanging an item at Outback Equipment is a breeze, no matter how you made your purchase. Whether you bought the item in-store or online, our exchange process is simple and hassle-free.
To qualify for an exchange, the items must be returned in their original, undamaged condition, in the original packaging and within 30 days of the receival date. Failure to meet these conditions may result in the return being denied or a restocking fee being applied. For more details on how to qualify for an exchange, see our returns policy here.
In-Store Exchange:
If you prefer the convenience of returning items in-store, simply bring the item you wish to exchange along with your proof of purchase to our store location in Acacia Ridge, QLD, within 30 days of the purchase date. Our friendly staff will assist you in processing the exchange swiftly, ensuring you find the perfect replacement.
Online Exchange:
If you made your purchase online and wish to exchange the item, you have the option to return it in-store or through our online return process. Follow the steps outlined here to initiate the online exchange. Once we receive and process your returned item, we'll issue you an exchange for the desired product or store credit, whichever you prefer.
At Outback Equipment, your satisfaction is our priority. Whether you're exchanging an item in-store or online, we're dedicated to making the process as seamless as possible. Shop with confidence, knowing that if you need to exchange an item for any reason, we've got you covered.