However you have purchased your items, they can be exchanged in-store at Acacia Ridge if this is easier for you.
Don't forget to qualify for an exchange or store credit, your item must meet the following criteria:
- Items must be unused and in their original condition, including all original protective packaging
- Packaging must remain unopened.
- Shipping costs for returning the product/s are your responsibility.
- Wet suits' and 'Sleeping Bags' are classified as intimate apparel, which is subject to strict hygiene regulations. We prioritise the health and safety of our customers, and for this reason, we cannot accept returns or exchanges.
Failure to meet these conditions may result in the return being denied.
Returning your approved item is quick and straightforward:
1. Visit Our Store: Bring the items you wish to return along with your proof of purchase to our store location within 30 days of the collection or delivery date.
2. Speak to Our Staff: Inform our staff that you'd like to make a return or exchange. They'll assist you in processing the return and guide you through the next steps.
3. Complete the Return: Our staff will inspect the items to ensure they meet the return criteria above. Once approved, you'll receive an exchange or store credit, whichever you prefer.