We understand that exchanging items purchased online can sometimes be a hassle. We will do our best to make it as easy as possible for you.
Don't forget to qualify for an exchange or store credit, your item must meet the following criteria:
- Items must be unused and in their original condition, including all original protective packaging
- Packaging must remain unopened.
- Shipping costs for returning the product/s are your responsibility.
- Wet suits' and 'Sleeping Bags' are classified as intimate apparel, which is subject to strict hygiene regulations. We prioritise the health and safety of our customers, and for this reason, we cannot accept returns or exchanges.
Failure to meet these conditions may result in the return being denied.
Returning your approved item is quick and straightforward:
1. Initiate Your Return: Contact our customer service team within 30 days to initiate the exchange or store credit process. Provide your order details, and we'll guide you through the next steps.
2. Ship Them Back: Use a shipping method of your choice to return the items to us. Don't forget to include your order information on or in the package, without damaging the original packaging.
3. Receive Your Exchange or Store Credit: Once we receive and process your returned items, we'll issue you an exchange or store credit, whichever you prefer.