Handling time refers to the duration it takes for our warehouse team to process and prepare your order for shipment. It's the time between when you complete your order, to when your order is on its way to you. Handling time is a minimum of 3 business days; however it is variable dependent on what is included in your specific order. Handling time is additional to the estimated shipping times.
As part of our commitment to sustainability, some of our products are sourced directly from suppliers. At times we require a few extra days to consolidate your order before shipping it out to you. Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you're eager to receive part of your order earlier, we're more than happy to accommodate your request. Please note, that this option will incur an additional $14 handling fee for each separate delivery. If you would like your order dispatched separately, please contact us to arrange delivery and payment.
For more information on estimated shipping times see the following articles for more information: